Refund Policy

This Refund Policy applies to all paid subscriptions purchased through UpdataMind ("Service"), operated by VibeTensor Private Limited (CIN: U74909TS2025PTC197692, "Company", "we", "us"). Payments are processed by our merchant of record, Paddle.com.

1. 14-Day Money-Back Guarantee

We offer a full, unconditional refund on all paid subscriptions within 14 days of purchase. If you are not satisfied with UpdataMind for any reason, simply request a refund within 14 days and we will process it in full. No questions asked.

This 14-day guarantee applies equally to all plans (Pro and Enterprise) and to both monthly and annual billing cycles.

2. How to Request a Refund

To request a refund, contact us at info@vibetensor.com with the email address associated with your account. We will process your refund within 5 to 10 business days.

3. Refund Method

Refunds are processed through Paddle and returned to the original payment method used for the purchase. Depending on your payment provider, it may take up to 10 business days for the refund to appear in your account.

4. Subscription Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• You will not be charged for any subsequent billing periods.

5. Free Tier

UpdataMind offers a free tier with limited usage. No payment is required for the free tier, so no refunds apply.

6. Nature of the Service

UpdataMind is a fully automated, AI-powered software platform. No human-driven services are involved in the delivery of our product. All analyses, coaching, and recommendations are generated by artificial intelligence.

7. Grievance Redressal

If you have a complaint regarding a refund, contact our Grievance Officer:

8. Contact Us